Agenda for Children

Tiered Technical Assistance Model

We want to make sure that every early learning center gets the right kind of help at the right time, so we are moving to a Tiered TA Model. 

Every Type III center in our 16-parish region can receive free training, free listings in our referral database for parents, and free basic TA (coaching over the phone or through email.) Centers that would like to receive enhanced services (such as on-site coaching, professional learning communities or targeted trainings) will need to show their commitment to quality by attending certain trainings and providing Agenda for Children with some basic information about their program. This helps us make sure that we are able to be most effective in your program when we provide on site coaching/TA, targeted trainings for your staff and professional learning communities (PLCs).

These are some documents to help you learn more about the new approach:

To submit paperwork or learn more, please contact your local office's program assistant:

New Orleans (Jefferson, Plaquemines, Orleans and St. Bernard)

Kenya Harris: 504.586.8509, ext. 125 or 

Northshore (Livingston, St. Helena, St. Tammany, Tangipahoa and Washington)

Emily Trout: 985.624.2950 or

Houma (Ascension, Assumption, Lafourche, St. Charles, St. James, St. John and Terrebonne)

Ashley Plaisance: 985.446.8330 or

Below is a guide to what services are available at each of the three tiers and what steps your program will need to take to move on to the next level. We look forward to working with you!

Tier One: Commit

Programs at the "Commit" level receive basic Technical Assistance (TA)/coaching through telephone and email. Once your program completes all of the steps in the "Commit" tier, your program will become part of the "Prepare" tier.

Director attends Quality Improvement Orientation session.
Quality Improvement Sessions will be scheduled through your local community network.

Submit Commitment to Participate in Technical Assistance to your local office's program assistant.
Download the form by clicking here
Submit most current licensing review with no deficiencies to your local office's program assistant.

Update your program's information in our referral database.
You can either update your program's provider profile in NACCRRAware or fill out this survey.


Tier Two: Prepare

Programs at the "Prepare" level receive basic TA through phone and email, as well as a limited number of coaching sessions on implementing Teaching Strategies GOLD, understanding ERS scores and understanding CLASS. Once your program has completed all of the activities in the "Prepare" tier, your center will move onto the "Achieve" tier.

Program leaders and teachers attend training sessions and submit certificates to your local office's program assistant:

  • Connect (on-line)
  • Intro to TS GOLD (provided through your local community network)
  • Intro to CLASS (The product keys for these trainings are provided by your local community network.)
  • 3 hours of CLASS-related training These trainings are available from Agenda for Children. Visit  our training site to see our offerings and to sign up for classes.

Program leader attends four Program Leader sessions and submits certificates to your local office's program assistant:

  • Center Management
  • Intro to ERS
  • CLASS Overview and Feedback for Administrators
  • TS GOLD for Administrators

Note: If you have previously attended any of these Program Leader Sessions, you do not need to take them again. Simply submit your certificates to Agenda for Children.

These sessions are available from Agenda for Children. Visit  to see our offerings and to sign up for classes.

Teacher and program leader complete self-assessments:

Be available to work with coach on TS GOLD implementation, CLASS scores and/or ERS score delivery.


Tier Three: Achieve

Programs at the "Achieve" level participate in intensive TA/Coaching, which may include: customized, intensive on-site coaching, targeted trainings, web-based learning, and professional learning communities.

Coach visits the program and meets with director and staff.

Coach completes observation to verify Quality Checklists and Administrators Self-Assessment Checklist.

Together, coach and director:

  • prioritize program need based on the results of Classroom Quality Checklists and Administrators Self-Assessment Checklist;
  • determine goals to work on based on the priorities of the center; and
  • create Action Plan with Action Steps toward improvement.

As goals are achieved and action steps are completed, the director submits evidence to the coach through email or telephone call.

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